FAQ's
We hope you can find the answers you are looking for on this page, but don't worry if you can't, just send us an email
click on the text in green for relevant questions
I am unsure what size to order?
Do you ship outside of the UK?
How much are the shipping costs?
How can I pay for my order?
I have seen PETTASTIC on my bank statements, why?
I have seen Kipscombe Holidays on my bank statements, why?
Is this website secure?
We are not at home during the day?
My product is Faulty/damaged what shall I do?
I have not received any email notifications?
How does the loyalty discount work?
Dog park 4 slots for price of 3, how do I book?
Do you send out newsletters?
What is your privacy policy?
I am unsure what size product to order?
We always suggest you measure your dog carefully before ordering a product from us. Just because you have small dog does not mean that the small will fit. In most cases one size will fit your dog, but on occasions your dog maybe in-between sizes. Please refer to the product size guide or contact us for advice. Just a thought, order 2 sizes and then return the one that did not fit. It will need to returned as per a returns policy.
Do you ship outside of the UK (United Kingdom)?
This website is a participant in the Amazon Services Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk. Orders through Amazon or other promoted websites can be shipped to many area's.
How much are your delivery costs?
Competitive delivery charges are offered. Free delivery maybe available depending on the company.
Which Payment Methods are accept?
All payments can be made securely online.
How do I pay online with my credit/debit card?
Stripe - NOTE! payments via stripe your bank statement will show as Kipscombe Holidays. Cards
As well has taking payments on this website, we also run others businesses where we may use our paypal account for collecting payment. The other businesses we own are Kipscombe Holidays, Devon Banks campsite and Devon dog field. PETTASTIC may appear on your bank statement or paypal account.
As well has taking payments on this website, we also run others businesses where we may use our stripe account for collecting payment. The businesses we own are PetTastic, Kipscombe Holidays, Devon Banks campsite and Devon dog field. Kipscombe Holidays may appear on your bank statement.
Our website is safe
We & nobody else will get to see your card details.
checkout process is secure, see the padlock when entering your billing/address details.
Our privacy policy can be found HERE>>
Only If you have requested to be added by ticking a box. if you have then you may at times receive email newsletters from us or our other associated companies; you have the right to unsubscribe to these newsletters at any time.